Privacy Policy

Privacy Policy:

In accordance with the legal requirements of data protection law (in particular the German Federal Data Protection Act (BDSG), as amended, and the European General Data Protection Regulation (GDPR)), we provide the following information regarding the nature, scope, and purpose of our company’s processing of personal data. This Privacy Policy also applies to our websites and social media profiles. For the definitions of terms such as “personal data” or “processing,” please refer to Article 4 of the GDPR.

Name and contact information of the data controller

Our data controller (hereinafter “Data Controller”) within the meaning of Article 4(7) of the GDPR is:

tensoryze GmbH
Graslitzer Str. 8a
91315 Höchstadt an der Aisch
Germany

Managing Directors: Tim Raffin, Benedikt Scheffler
Commercial Register No.: HRB 21736
Email address: info@tensoryze.com

Types of Data, Purposes of Processing, and Categories of Data Subjects

Below, we provide information about the nature, scope, and purpose of the collection, processing, and use of personal data.

1. Types of data we process:
Usage data (access times, websites visited, etc.), personal information (name, address, etc.), contact information (phone number, email, fax, etc.), content data (text entries, videos, photos, etc.), communication data (IP address, etc.).

2. Purposes of processing pursuant to Art. 13(1)(c) of the GDPR
: To optimize the website technically and economically; to facilitate easy access to the website; to optimize and statistically analyze our services; to improve the user experience; to make the website user-friendly; to compile statistics; preventing spam and misuse, providing customer service and support, handling contact requests, providing websites with features and content, implementing security measures, and ensuring the uninterrupted and secure operation of our website.

3. Categories of data subjects pursuant to Art. 13(1)(e) of the GDPR
Visitors/users of the website.
The data subjects are collectively referred to as “users.”

Legal Basis for the Processing of Personal Data

Below, we provide information about the legal basis for the processing of personal data:

If we have obtained your consent to the processing of personal data, the legal basis is Article 6(1), first sentence, letter a) of the GDPR.
If the processing is necessary for the performance of a contract or for the implementation of pre-contractual measures taken at your request, the legal basis is Article 6(1), first sentence, subparagraph (b) of the GDPR.
If the processing is necessary to comply with a legal obligation to which we are subject (e.g., statutory retention requirements), the legal basis is Article 6(1), first sentence, letter c) of the GDPR.
If the processing is necessary to protect the vital interests of the data subject or another natural person, the legal basis is Article 6(1), sentence 1, subparagraph (d) of the GDPR.
If the processing is necessary to safeguard our legitimate interests or those of a third party, and your interests or fundamental rights and freedoms do not override those interests, then Article 6(1), first sentence, subparagraph (f) of the GDPR serves as the legal basis.

Disclosure of Personal Data to Third Parties and Data Processors

As a general rule, we do not disclose any data to third parties without your consent. Should this nevertheless occur, the disclosure is based on the legal grounds mentioned above—for example, when data is shared with online payment providers to fulfill a contract, or pursuant to a court order, or due to a legal obligation to disclose the data for the purposes of criminal prosecution, to prevent threats, or to enforce intellectual property rights.
We also use data processors (external service providers, e.g., for web hosting of our websites and databases) to process your data. When data is transferred to data processors under a data processing agreement, this is always done in accordance with Article 28 of the GDPR. We carefully select our data processors, monitor them regularly, and have secured the right to issue instructions regarding the data. In addition, the data processors must have implemented appropriate technical and organizational measures and must comply with the data protection regulations in accordance with the BDSG (as amended) and the GDPR.

Data Transfers to Third Countries
The adoption of the European General Data Protection Regulation (GDPR) established a uniform framework for data protection in Europe. Your data is therefore primarily processed by companies subject to the GDPR. Should processing nevertheless take place by third-party service providers outside the European Union or the European Economic Area, these providers must meet the specific requirements of Articles 44 et seq. of the GDPR. This means that processing is carried out on the basis of specific safeguards, such as the EU Commission’s official recognition of an adequate level of data protection equivalent to that of the EU, or compliance with officially recognized specific contractual obligations, known as “Standard Contractual Clauses.”
To the extent that, due to the invalidity of the so-called “Privacy Shield,” we obtain your explicit consent to the transfer of data to the United States pursuant to Article 49(1), sentence 1, letter a) of the GDPR, we draw your attention to the risk of covert access by U.S. authorities and the use of the data for surveillance purposes, possibly without any legal recourse for EU citizens.

Data Deletion and Retention Period
Unless expressly stated in this Privacy Policy, your personal data will be deleted or blocked as soon as you revoke your consent to its processing, or the purpose for which it was stored no longer applies, or the data is no longer necessary for that purpose, unless further retention is necessary for evidentiary purposes or is precluded by statutory retention obligations. This includes, for example, commercial law retention obligations for business correspondence under Section 257(1) of the German Commercial Code (HGB) (6 years) as well as tax law retention obligations under Section 147(1) of the German Fiscal Code (AO) for supporting documents (10 years). When the prescribed retention period expires, your data will be blocked or deleted, unless storage is still necessary for the conclusion or fulfillment of a contract.

Existence of Automated Decision-Making
We do not use automated decision-making or profiling.

Provision of Our Website and Creation of Log Files
If you use our website solely for informational purposes (i.e., without registering or otherwise submitting information), we collect only the personal data that your browser transmits to our server. When you view our website, we collect the following data:
– IP address
– User’s Internet service provider
– Date and time of access
– Browser type
– Language and browser version
– Content of the request
– Time zone
– Access status/HTTP status code
– Data volume
– Websites from which the request originates
– Operating system

This data is not stored together with any other personal data you have provided.
This data is used to ensure that our website is user-friendly, functional, and secure for you, to provide features and content, and to optimize and statistically analyze the website.
The legal basis for this is our legitimate interest in data processing pursuant to Article 6(1)(f) of the GDPR, which is also based on the purposes outlined above.
For security reasons, we store this data in server log files for a retention period of tbd days. After this period expires, the data is automatically deleted, unless we need to retain it for evidentiary purposes in the event of attacks on the server infrastructure or other legal violations.
Cookies
Detailed Cookie Policy
We use so-called cookies when you visit our website. Cookies are small text files that your web browser stores on your computer. When you visit our website again, these cookies transmit information to automatically recognize you. Cookies also include so-called “user IDs,” where user information is stored using pseudonymized profiles. When you visit our website, we inform you via a notice in our Privacy Policy about the use of cookies for the aforementioned purposes and how you can object to this or prevent their storage (“opt-out”).
The following types of cookies are distinguished:
• Necessary, essential cookies: Essential cookies are cookies that are absolutely necessary for the operation of the website to store certain website functions such as logins, shopping carts, or user preferences (e.g., regarding the website’s language).

• Session cookies: Session cookies are required to recognize when the same user accesses a service multiple times (e.g., when you are logged in, to determine your login status). When you visit our site again, these cookies provide information that automatically recognizes you. The information obtained in this way is used to optimize our services and make it easier for you to access our site. When you close your browser or log out, the session cookies are deleted.

• Persistent cookies: These cookies remain stored even after you close your browser. They are used to store your login information, measure website reach, and for marketing purposes. They are automatically deleted after a specified period, which may vary depending on the cookie. You can delete cookies at any time in your browser’s security settings.

• Third-party cookies (especially from advertisers): You can configure your browser settings according to your preferences and, for example, refuse to accept third-party cookies or all cookies. However, please note that doing so may prevent you from using all features of this website. For more information about these cookies, please refer to the respective privacy policies of the third-party providers.

Data Categories: User data, cookies, user ID (including pages visited, device information, access times, and IP addresses).
Purposes of processing: The information obtained in this manner is used to optimize our web offerings from a technical and business perspective and to provide you with easier and more secure access to our website.
Legal basis: If we process your personal data using cookies based on your consent (“opt-in”), then Article 6(1)(a) of the GDPR serves as the legal basis. Otherwise, we have a legitimate interest in the effective functionality, improvement, and economic operation of the website, so in that case, Article 6(1), sentence 1, letter f) of the GDPR serves as the legal basis. The legal basis is also Article 6(1)(b) of the GDPR if cookies are set for the purpose of entering into a contract, e.g., when placing orders.
Retention Period/Deletion: The data is deleted as soon as it is no longer necessary to achieve the purpose for which it was collected. In the case of data collected to provide the website, this occurs when the respective session ends.

Cookies are otherwise stored on your computer and transmitted from there to our site. As a user, you therefore have full control over the use of cookies. By changing the settings in your web browser, you can disable or restrict the transmission of cookies. Cookies that have already been stored can be deleted at any time. This can also be done automatically. If cookies are disabled for our website, you may no longer be able to use all of the website’s features to their full extent.

Here you will find information on how to delete cookies for different browsers:

Chrome: https://support.google.com/chrome/answer/95647

Safari: https://support.apple.com/de-at/guide/safari/sfri11471/mac

Firefox: https://support.mozilla.org/de/kb/cookies-und-website-daten-in-firefox-loschen

Microsoft Edge: https://support.microsoft.com/de-at/help/4027947/windows-delete-cookies
Objection and “Opt-Out”: You can generally prevent cookies from being stored on your hard drive—regardless of consent or legal permission—by selecting “Do not accept cookies” in your browser settings. However, this may result in limited functionality of our services. You can object to the use of third-party cookies for advertising purposes via an “opt-out” on this U.S. website (https://optout.aboutads.info) or this European website (http://www.youronlinechoices.com/de/praferenzmanagement/).
Contacting Us via Contact Form / Email / Fax / Mail
When you contact us via the contact form, fax, mail, or email, your information will be processed for the purpose of handling your inquiry.
The legal basis for processing the data, provided you have given your consent, is Art. 6(1), sentence 1, lit. a) of the GDPR. The legal basis for processing data transmitted in the course of a contact request, email, letter, or fax is Article 6(1), sentence 1, lit. f) of the GDPR. The data controller has a legitimate interest in processing and storing the data in order to respond to user inquiries, to preserve evidence for liability purposes, and, where applicable, to comply with its statutory retention obligations regarding business correspondence. If the contact is aimed at concluding a contract, the additional legal basis for the processing is Article 6(1), first sentence, subparagraph (b) of the GDPR.
We may store your information and contact request in our Customer Relationship Management System (“CRM System”) or a comparable system.
The data will be deleted as soon as it is no longer necessary to achieve the purpose for which it was collected. For personal data entered via the contact form and data sent by email, this is the case once the respective conversation with you has ended. The conversation is considered concluded when it is clear from the circumstances that the matter in question has been definitively resolved. We store inquiries from users who have an account or contract with us for a period of two years following the termination of the contract. In the case of statutory archiving obligations, deletion occurs upon their expiration: at the end of the retention period under commercial law (6 years) and tax law (10 years).
You have the right to withdraw your consent to the processing of personal data pursuant to Art. 6(1)(a) of the GDPR at any time. If you contact us via email, you may object to the storage of your personal data at any time.
Social Media Presence
We maintain profiles on social media. When you use or access our profile on the respective network, the respective privacy policy and terms of use of that network apply.
Data Categories and Description of Data Processing: Usage data, contact data, content data, inventory data. Furthermore, user data within social networks is generally processed for market research and advertising purposes. For example, user profiles can be created based on users’ usage behavior and the resulting interests. These user profiles can in turn be used, for example, to display advertisements both within and outside the networks that are presumed to correspond to users’ interests. For these purposes, cookies are typically stored on users’ computers, in which their usage behavior and interests are recorded. Furthermore, data may also be stored in the user profiles regardless of the devices used by users (particularly if users are members of the respective platforms and are logged in to them). For a detailed description of the respective forms of processing and the options for opting out, please refer to the privacy policies and information provided by the operators of the respective networks. We also note that requests for information and the exercise of data subject rights are most effectively addressed directly with the providers. Only the providers have access to users’ data and can take appropriate measures and provide information directly. If you still need assistance, however, you can contact us at
. Purpose of processing: Communication with users connected to and registered on social networks; providing information and advertising our products, offers, and services; promoting our brand and maintaining our image; evaluating and analyzing users and content on our social media platforms.
Legal basis: The legal basis for the processing of personal data is our legitimate interest in the purposes outlined above, pursuant to Art. 6(1), sentence 1, lit. f) of the GDPR. To the extent that you have granted us or the social network operator consent to the processing of your personal data, the legal basis is Article 6(1), first sentence, letter a) in conjunction with Article 7 of the GDPR.
Data Transfer/Recipient Category: Social network.
The privacy policies, options for obtaining information, and opt-out options for the respective networks/service providers can be found here:

• LinkedIn – Service Provider: LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland)
Privacy Policy: https://www.linkedin.com/legal/privacy-policy,
Cookie Policy and Opt-Out: https://www.linkedin.com/legal/cookie-policy.
Rights of the Data Subject
Objection or Withdrawal of Consent to the Processing of Your Data

To the extent that the processing is based on your consent pursuant to Art. 6(1), sentence 1, subparagraph (a) and Art. 7 of the GDPR, you have the right to withdraw your consent at any time. This does not affect the lawfulness of the processing carried out on the basis of your consent prior to its withdrawal.

To the extent that we base the processing of your personal data on a balancing of interests pursuant to Article 6(1), first sentence, subparagraph (f) of the GDPR, you may object to such processing. This is the case, in particular, if the processing is not necessary for the performance of a contract with you, as we will explain in the following description of each function. If you exercise such an objection, we ask that you explain the reasons why we should not process your personal data in the manner described. In the event of a justified objection, we will review the situation and either cease or adjust the data processing, or explain to you our compelling legitimate grounds on the basis of which we will continue the processing.

You may object at any time to the processing of your personal data for marketing and data analysis purposes. You may exercise this right to object free of charge. You can notify us of your objection to marketing using the following contact information:

tensoryze GmbH
Graslitzer Str. 8a
91315 Höchstadt an der Aisch
Germany
Managing Directors: Tim Raffin, Benedikt Scheffler
Commercial Register No.: HRB 21736
Email address: info@tensoryze.com
Right of Access
You have the right to request confirmation from us as to whether personal data concerning you is being processed. If this is the case, you have the right to access your personal data stored by us pursuant to Art. 15 of the GDPR. This includes, in particular, information regarding the purposes of processing, the categories of personal data, the categories of recipients to whom your data has been or will be disclosed, the planned retention period, and the source of your data, provided it was not collected directly from you.
Right to Rectification
You have the right to have inaccurate data rectified or accurate data completed in accordance with Article 16 of the GDPR.
Right to Erasure
You have the right to have your data stored by us erased pursuant to Article 17 of the GDPR, unless statutory or contractual retention periods or other legal obligations or rights to further storage preclude this.
Right to Restriction of Processing
You have the right to request a restriction on the processing of your personal data if any of the conditions set forth in Article 18(1)(a) through (d) of the GDPR are met:
• If you contest the accuracy of the personal data concerning you for a period that allows the controller to verify the accuracy of the personal data;

• the processing is unlawful, and you object to the erasure of the personal data and instead request that the use of the personal data be restricted;

• the controller no longer needs the personal data for the purposes of processing, but you need it to assert, exercise, or defend legal claims, or

• if you have objected to the processing pursuant to Article 21(1) of the GDPR and it has not yet been determined whether the controller’s legitimate grounds override your interests.
Right to Data Portability
You have the right to data portability under Article 20 of the GDPR, which means that you can receive the personal data we have stored about you in a structured, commonly used, and machine-readable format, or you can request that it be transferred to another controller.
Right to lodge a complaint
You have the right to lodge a complaint with a supervisory authority. As a general rule, you may contact the supervisory authority, in particular in the Member State of your habitual residence, your place of work, or the place where the alleged infringement occurred.
Data Security
To protect all personal data transmitted to us and to ensure that data protection regulations are complied with not only by us but also by our external service providers, we have implemented appropriate technical and organizational security measures. For this reason, among other things, all data is transmitted between your browser and our server via a secure SSL connection